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      SHOP & SHARE TO EARN REWARDS WITH 9W REWARDS

      Cancelling a PayPal order, a pre-order item, or reporting a cancellation error

      Orders may not be cancelled once they have shipped. To see the status of your order please click here. If you see that your order is in "Processing" or "Pending" status please submit a request to cancel on that page. All other statuses are ineligible for cancellation.

      If your order is in "Your Order Is Awaiting Fulfilment" or "Shipping In-Stock Items" statuses, you may cancel the preorder items within them up to 2 business days (excluding weekends and holidays) in advance of the ship date (business days only). To refresh yourself of the ship date, please click here.

      If you have clicked cancel order on an eligible to cancel order and received an error message rather than a confirmation, please submit your inquiry here.